Shipping policy
The FurEver Friends Store — Shipping Policy
Last updated: October 19, 2026
We work with suppliers and fulfillment partners to deliver your orders. Products may ship from different warehouses, so items in the same order may arrive separately.
Shipping Rates
- Standard shipping: $9.99 for orders that do not qualify for free shipping.
- Free standard shipping on qualifying orders of $34.99 or more.
Discounts may affect free-shipping eligibility. Available shipping options and the final shipping charge are displayed at checkout before payment.
Shipping Coverage
We currently ship to addresses within the United States only.
Products may ship from U.S. or international warehouses, depending on the item and inventory availability.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is the time needed to prepare your order before it ships.
Once your order ships, we will email tracking information when available.
Estimated Delivery
Delivery times vary by product, warehouse location, destination, and carrier. Please review any delivery estimate shown on the product page or at checkout.
Delivery dates are estimates, not guarantees. Holidays, weather, customs, inventory changes, and carrier delays may affect arrival times.
If we learn that we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.
Separate Shipments and Tracking
Orders containing multiple products may arrive in separate packages with different delivery dates or tracking numbers.
Please allow 24–48 hours after receiving a shipping confirmation for tracking information to update.
Shipping Addresses
Please check your shipping address carefully before completing your purchase.
If you notice an error, contact support@thefureverfriendsstore.com as soon as possible. We will try to help, but changes may not be possible once fulfillment has started or the package has shipped.
Delayed or Missing Packages
If tracking shows an unusual delay or your package appears to be missing, contact us so we can review the shipment and help determine the next step.
If tracking shows “Delivered” but you cannot locate the package, check the delivery area, with household members or neighbors, and with the carrier. If it remains missing, contact us for assistance.
Returns and Refunds
For return eligibility, refunds, and instructions, please see our Return & Refund Policy.
Contact Us
The FurEver Friends Store
Email: support@thefureverfriendsstore.com
Phone: (800) 375-7503