Shipping policy

At The FurEver Friends Store, we work with trusted suppliers and fulfillment partners to bring pet products right to your door. Because products may ship from different warehouses, items from the same order may occasionally arrive in separate packages.

🕓 Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you'll receive tracking information by email whenever tracking is available.

If your order contains multiple items, they may be packaged and shipped separately.

🚚 Shipping & Estimated Delivery

Delivery times vary depending on the product, warehouse location, destination, and carrier.

Most orders should arrive within the estimated delivery window shown for the product or during checkout. Some supplier-fulfilled products may require additional transit time.

Please remember that delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, inventory changes, and other circumstances outside our control may affect delivery.

📦 U.S. Shipping Only

We currently ship to addresses within the United States only.

Our products may be fulfilled from different warehouse locations depending on inventory and availability. This means products within the same order may have different delivery times.

💰 Shipping Costs

We offer FREE standard U.S. shipping on eligible orders over $49.

For orders that do not qualify for free shipping, the applicable shipping charge will be displayed at checkout before payment is completed.

Some exclusions may apply based on the product, fulfillment location, or shipping requirements.

🔍 Tracking Your Order

When tracking is available, you'll receive an email containing your tracking information after your order ships.

Please allow 24–48 hours for carrier tracking systems to begin displaying updates after your shipping confirmation is sent.

If your order contains products shipping separately, you may receive more than one tracking number.

⏳ Delays, Lost Packages & Delivery Issues

We do our best to make every delivery as smooth as possible, but occasionally carriers experience delays that are outside our control.

If your tracking shows unusual delays or your package appears to be lost, please contact us and we'll help you review the available tracking information and determine the appropriate next step.

If a package is marked Delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. If you still cannot locate it, contact us so we can help determine what options may be available.

↩️ Returns & Return Shipping

If you receive an item that is damaged, defective, or incorrect, please contact us according to our Return & Refund Policy so we can review the issue.

When a return is approved because of a verified damaged, defective, or incorrect item, we will provide instructions regarding return shipping.

For other approved returns, including change-of-mind or incorrect-size purchases, return shipping costs may be the customer's responsibility.

Original shipping charges are generally non-refundable unless otherwise required by law or the return resulted from a verified error on our part.

For complete return eligibility, timeframes, and instructions, please see our Return & Refund Policy.

❤️ Need Help?

Questions about your shipment? We're happy to help.

📧 support@thefureverfriendsstore.com
📞 (800) 375-7503

Our goal is simple: happy pets, happy people, and packages that make it safely to your door. 🐾