Privacy policy

The FurEver Friends Store — Privacy Policy

Last updated: October 6, 2026

This Privacy Policy explains how The FurEver Friends Store collects, uses, and shares personal information when you visit our website, make a purchase, sign up for marketing, or contact us.

Our store is powered by Shopify. We work with suppliers and fulfillment partners, including CJdropshipping, to process and deliver orders.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, phone number, and billing and shipping addresses.
  • Order information: Products purchased, payment and transaction details, and order history.
  • Support information: Messages, photos, or other information you provide when contacting us about an order or product.
  • Device and website activity: Your IP address, browser type, pages viewed, and interactions with our website, collected through cookies and similar technologies.

We receive information directly from you, automatically through your use of our website, and from service providers that help us operate the store.

Payments are processed through Shopify and payment providers. Please do not send payment card information by email or through our contact form.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.
  • Arrange shipping and provide delivery updates.
  • Respond to questions and handle returns or other order issues.
  • Operate, improve, and secure our website.
  • Prevent fraud and unauthorized activity.
  • Understand website performance and measure advertising.
  • Send marketing communications when permitted.
  • Meet applicable legal, tax, and accounting requirements.

You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting us. Unsubscribing from marketing does not stop necessary communications about your orders.

How We Share Information

We share personal information as needed with:

  • Shopify and payment providers to operate our store and process transactions.
  • CJdropshipping and other suppliers or fulfillment partners to prepare and ship your purchases.
  • Shipping carriers to deliver orders and provide tracking.
  • Service providers supporting our website, analytics, email, customer support, and advertising.
  • Authorities or other parties when necessary to comply with law, respond to lawful requests, prevent fraud, or protect legal rights.

For example, a fulfillment partner may receive your name, shipping address, contact details, and order information to deliver your purchase.

Advertising and Privacy Choices

We and our advertising partners may use cookies, pixels, and similar technologies to understand interactions with our store, measure advertising, and show relevant advertisements.

Sharing information for advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws, even when information is not exchanged for money.

Depending on where you live, you may have the right to opt out of these activities. Visit our Your Privacy Choices page:

https://thefureverfriendsstore.com/pages/data-sharing-opt-out

That page explains available opt-out options, including how Global Privacy Control signals may be handled.

Cookies and Similar Technologies

Cookies and similar technologies help our website function, remember your shopping cart, analyze visits, and support marketing.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect website features or your shopping experience. Available controls may depend on your location, device, and browser.

International Processing

Although we currently ship to customers within the United States, Shopify, suppliers, fulfillment partners, and other service providers may process or store information in other countries.

When an order is fulfilled from an international warehouse, information needed to prepare and deliver that order may be provided to partners outside the United States.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including maintaining order records, providing support, preventing fraud, and meeting legal or accounting obligations.

We use reasonable safeguards to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Request a copy of your information in a portable format.
  • Opt out of certain advertising-related processing.
  • Withdraw consent where processing relies on consent.

To submit a privacy request, contact support@thefureverfriendsstore.com. We may need to verify your identity before completing a request. Certain information may need to be retained where permitted or required by law.

You can also visit our Your Privacy Choices page for advertising-related opt-out options.

Children’s Privacy

Our store is intended for adults shopping for pets. We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

You can review Shopify’s privacy policy at:

https://www.shopify.com/legal/privacy

Changes to This Policy

We may update this Privacy Policy as our business practices, services, or legal requirements change. We will post the revised policy here with an updated date and provide additional notice when required.

Contact Us

For privacy questions or requests, contact:

The FurEver Friends Store
Email: support@thefureverfriendsstore.com
Phone: (800) 375-7503
Mailing address:
8197 I Avenue, Ste B PMB 1055
Hesperia, CA 92345
United States