Privacy policy
🐾 The FurEver Friends Store — Privacy Policy
Last updated: September 23, 2025
Welcome to The FurEver Friends Store! We care deeply about protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or contact us.
Our store is hosted and powered by Shopify, and our products are fulfilled by trusted third-party suppliers through the Spocket app. This means most personal data, order processing, and payments are handled through Shopify’s secure systems.
You can review Shopify’s full privacy policy here:
👉 https://www.shopify.com/legal/privacy
1. Information We Collect
We may collect the following information when you interact with our store:
• Contact Information: name, email, phone number, billing/shipping addresses
• Order Information: products ordered, payment method, shipping details, and order history
• Device & Usage Information: IP address, browser type, and site interaction data (via cookies and analytics)
• Communication Details: messages or inquiries sent to us via email or the contact form
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Communicate with you about your order or support requests
• Handle returns and inquiries
• Send updates, promotions, and newsletters (only if you’ve opted in)
• Maintain website security and prevent fraud
We do not sell, rent, or trade your personal information.
3. Sharing Your Information
We share information only when necessary to operate our store or comply with legal requirements:
• With Shopify – our eCommerce and payment platform provider
• With Spocket and approved fulfillment partners – to process and ship your orders
• With shipping carriers – to deliver your items and provide tracking updates
• With service providers – for analytics, email delivery, or marketing (if opted in)
• When required by law – to respond to lawful requests from authorities
4. Data Retention
Your information is retained only as long as necessary to fulfill orders, resolve issues, or meet legal obligations. Shopify manages secure storage and deletion according to its data retention policy.
5. Cookies
Shopify uses cookies and similar tools to help our website function properly, remember your cart, and improve your shopping experience. You can adjust cookie settings in your browser.
6. Your Rights
Depending on your location, you may have the right to:
• Access or request a copy of your personal information
• Request corrections or deletion of your information
• Opt out of marketing communications
• Request data portability
You can exercise these rights anytime by contacting us at:
📧 support@thefureverfriendsstore.com
📞 (800) 375-7503
7. Data Security
While no system is 100% secure, Shopify and our service partners use industry-standard encryption and security safeguards to protect your personal data.
Please avoid sending payment information directly by email.
8. Children’s Privacy
We do not knowingly collect data from anyone under 16 years old. If you believe your child has submitted personal information to us, please contact us so we can delete it.
9. Shipping & Data Transfers
The FurEver Friends Store currently ships within the United States only.
However, some of our trusted Spocket suppliers may ship U.S. orders from warehouses located outside the U.S.
To fulfill your order, limited information (such as name, address, and order details) may be shared with international fulfillment centers solely for shipping purposes.
We do not sell or share personal data outside this process. All fulfillment partners follow strict data protection and safety standards as required by Spocket.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or technology changes. Updates will appear on this page with a new “Last updated” date.
11. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your data:
📧 support@thefureverfriendsstore.com
📞 (800) 375-7503
Thank you for trusting The FurEver Friends Store — where fun meets fur, and your privacy is always protected. 🐾
🐾 Small Business Disclaimer
The FurEver Friends Store is a small, independently operated business run alongside a full-time job. We work hard to reply to every message and resolve every issue as quickly as possible, but response times and shipping coordination may occasionally take a little longer than larger companies. We appreciate your patience and support for our small shop! ❤️