Refund policy
The FurEver Friends Store — Return & Refund Policy
Last updated: October 6, 2026
You may request a return, replacement, or refund within 14 days of delivery. Please contact us before sending anything back so we can review your request and provide the correct instructions.
How to Request a Return
Email support@thefureverfriendsstore.com with:
- Your order number.
- The item you want to return.
- The reason for your request.
- Clear photos of the item and packaging if it arrived damaged, defective, or incorrect.
Returns must be approved before shipment. We will provide the return address and instructions. Please do not send items to our mailing address or the address on the package unless we specifically instruct you to do so.
Wrong Size or Change of Mind
You may request a return within 14 days of delivery if you selected the wrong size or changed your mind.
Items must be unused, unwashed, and in their original condition, with original packaging and any included accessories or tags.
Customers are responsible for return shipping when the reason is not an error by the store or supplier. Original shipping charges are not refundable for these returns.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery.
Keep the item and packaging while we review the issue. We may request photos or additional details to arrange a replacement, refund, or return.
When the issue is an error by the store or supplier, we cover any required return shipping. We will provide instructions before you return the item.
Opening an item to inspect it does not prevent you from reporting damage, a defect, or an incorrectly sent product.
Items Not Eligible for Change-of-Mind Returns
We do not accept change-of-mind returns for:
- Opened or used grooming products.
- Used bowls, feeders, lick mats, or other feeding products.
- Beds, blankets, or plush items showing use, pet hair, odors, or washing.
- Personalized or custom-made products.
- Products clearly marked final sale.
- Gift cards.
These exclusions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
Refunds
For returns requiring the item to be sent back, we will review it after it is received and notify you whether the refund is approved.
Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund, typically 5–10 business days after it is issued.
For an approved wrong-size or change-of-mind return, the refund covers the returned item’s purchase price, including any applicable refundable tax. Original shipping and customer-paid return shipping are not refunded.
For a verified store or supplier error, we will explain the refund or replacement being provided, including any applicable shipping reimbursement.
Exchanges
Contact us within 14 days of delivery if you need a different size or item. We will explain the available options and any return shipping costs before you proceed.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation or changes may not be possible once fulfillment has started.
If an order has already shipped, the return requirements above apply.
Your Consumer Rights
This policy does not limit any rights or remedies available to you under applicable law.
Contact Us
The FurEver Friends Store
Email: support@thefureverfriendsstore.com
Phone: (800) 375-7503